Air Asia On Affected Johor Passengers

Macau-bound passengers from Senai Airport in October will be notified of their flight cancellation, the latest, one week before their scheduled flights, said an Air Asia service operator.

Tony Fernandes, the CEO of the carrier company replied via e-mail that "We are working on improving our communications."

There will be no direct flights from Macau to Senai starting Oct 5. The last flight between the two points is on Oct 4.

Air Asia's Guest Support operators suggest that affected commuters in Johor may change their return flights to transit from KL to Senai. An alternative would be cancelling Air Asia's return flight and make a new reservation with other airlines in Singapore.

One operator explained that measures have been taken to inform the passengers and many are still in the 'waiting list' which explains the slow response or action.

Concerned passengers who wish to make changes or cancel their flight schedules are required to make phone calls to Air Asia's call centres in Kuala Lumpur. Johor Bahru's sales office only handles sales related matters.

XurfNet would advise the abovementioned customers to make non-stop phonecall attempts - may take several days - to Air Asia's call centres.